Simply fill out the form and one of our friendly agents will drop you a call. They will walk you through every step of the way and ensure you get up and running with your new Webafrica service as soon as possible.
You will need to cancel your existing service with your current ISP as soon as possible. There might also be a 30-day (sometimes a calendar month) notice period and cancellation/migration fees applicable, so be sure to check with the ISP upon cancellation.
Once your old ISP has released your Fibre line, our team will pick it up and your switch to Webafrica will be done! By then you would already have received a premium, pre-configured free-to-use router (delivery usually takes 3-5 days from when you ordered). All you would need to do is plug it in and start enjoying your FasterFast Fibre connection.
Less than you’d think, and in most cases, less than ADSL (if you consider the fact that you don’t need a landline for Fibre).
Webafrica has partnered with multiple underlying infrastructure providers to ensure that we can bring the best possible internet options to as many areas as possible. These are the guys who dig the trenches and lay the cables, while we make sure the network is waiting when they hit the “on” switch.
To find out which of our underlying infrastructure providers are available to you, simply type your address into our Fibre map above.
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
What you get for free
Choose Your Fibre Package
NewChoose How Much Data You Need
It will all depend on the cancellation terms of your current ISP and how long their cancellation notice period is. We suggest you cancel your service as soon as possible. You can also ask them to release your Fibre line as soon as possible.
As soon as they release your line, we will pick it up on our side and complete the switch.
There may be some downtime between the time that your current ISP releases your line and when we pick up that it's been released. It could be anything from a few minutes to a few days depending on when your Fibre Network Operator completes the switch. If everything goes like it's meant to, the downtime should be minimal.
You will need to double-check with your current ISP to find out if there are any cancellation fees or clawbacks applicable when you cancel.
Webafrica provides you with a fully insured, premium free-to-use Fibre router. So you are sorted. That said, you can use any router that has a LAN/WAN port, BUT it will need technical reconfiguring. We suggest you use ours. Everything will be set up for you and because it’s insured, if anything goes wrong you know you’re covered.
Please note: Our Free-to-Use routers can provide a 1Gbps wired connection. We cannot guarantee the wireless speed, 1Gbps is achievable under optimal conditions.
Nope! We don’t do lengthy contracts holding you down. All our recurring services are month-to-month based so if you want to cancel, you just need to give us one calendar month’s notice.
For sure! We wont charge you to change your package.
Upgrades are effective within 3 days of placing your upgrade request.
Downgrades are effective on the 1st of the new month (if you downgrade before the 20th, otherwise it will only be effective the next month)
If your Fibre box was damaged or removed, you will need to request an installation. Depending on the SLA terms of your specific Fibre Network Operator, installation can take from 7 days to 30 days. Please confirm the installation period with our agent who will be contacting you after you have filled out the above form.
All of our data packages are month-to-month, so you need only give one calendar month’s notice should you wish to cancel.
If you do choose to cancel, or if your account falls into a suspended state for longer than 30 days, your free-to-use router will be billed to you, or you may choose to return it to us at your own expense. Please ensure that the LAN cable and anything else which came in the router box is returned or these items will be billed to your account.
Should you cancel your service within 12 month’s of activation (or fall into a suspended state for longer than 30 days) you will be liable for any installation and / or connection fees which Webafrica initially subsidised on your behalf. These will be clawed back on your account.Your MTN SIM card will only work in MTN-approved routers. Currently we have the TP-LINK MR600 available for purchase.
Your MTN SIM card will only work in routers that have been approved by MTN. Below is the most up to date list we have from MTN.
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It’s Lockdown but don’t panic! We are still here, the only difference is we are all in the comfort (and safety) of our own homes. Webafrica will keep offering the following services during this period:
All our underlying infrastructure providers have indicated that they will continue to provide Fibre installations, as per their agreed service times.
Their teams will come equipped with masks, surgical gloves, sanitiser and disinfectant.
See next regarding Router deliveries
All fixed LTE SIM and Router deliveries will continue and be delivered to your door within 5-14 business days. Please note that deliveries might be delayed during the Lockdown period.
Our support teams may now be working from the safety of their own homes but our hours remain the same.
Let us help you via our WhatsApp live chat support – it’s still our friendly agents, just in chat mode! Simply, add 021 464 9500 as a contact on your phone and send "Hi" to start the conversation. Support hours are Mon-Fri (7am-9am) and Sat, Sun and Public Holidays (8am-6pm).
Submit a ticket and our support team will get back to you. Please give us as much info as you can. Email support hours are Mon-Fri (8am-6pm) and Sat, Sun and Public Holidays (9:30am to 6pm).
Give us a call on 086 000 9500 and chat to one of our support agents in person (Mon-Fri, 8am-6pm)
Not sure what internet connection you want? No problem! Our sales team will be available on 086 000 9555 (Mon-Fri, 8am-6pm) or drop a line on email: sales@webafrica.co.za
- Lock It Down And Keep Safe -
Stay Sanitary, Read The News And Put On Your Mad Max Outfit!